Privacy Policy
Your privacy is our priority. Learn how we protect your data in Ghana and globally.
Last updated: 17/09/2025 • Effective in Ghana
🇬🇭 Privacy at a Glance - Ghana Focus
Key points about how we handle your data in Ghana
1. Introduction
EventsSphere ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our event ticketing platform, especially within Ghana.
Silentech, based in Tamale, Ghana, operates EventsSphere in compliance with Ghana's Data Protection Act 2012 and international privacy standards including GDPR for our global users.
2. Information We Collect
Personal Information
- Phone Numbers: Ghana phone numbers (+233) for SMS authentication and ticket validation
- Email Addresses: For account notifications and event communications
- Names: Contact person names for organizers and staff members
- Organization Details: Business information for event organizers
Event Data
- Event Information: Event names, descriptions, venues, dates, and pricing
- Ticket Data: QR codes, ticket categories, and scanning records
- Analytics Data: Attendance statistics and scanning patterns (anonymized)
Technical Data
- Device Information: Device fingerprints for security (scanner apps)
- Location Data: General location for fraud prevention (with consent)
- Usage Data: How you interact with our platform (anonymized)
3. How We Use Your Information
- Authentication: Verify your identity using Ghana phone numbers via Hubtel SMS
- Event Management: Create, manage, and validate tickets for your events
- Communication: Send essential notifications about events and account status
- Security: Prevent ticket fraud and unauthorized access
- Analytics: Provide organizers with anonymized attendance insights
- Support: Respond to your questions and provide customer service
- Legal Compliance: Meet legal obligations in Ghana and internationally
4. Legal Basis for Processing (GDPR)
Contract Performance
We process your data to provide our ticketing services as agreed
Legitimate Interest
Fraud prevention, security, and analytics for service improvement
Consent
Marketing communications and optional features (you can withdraw anytime)
5. Information Sharing & Disclosure
We DO NOT sell, rent, or trade your personal information. We only share data in these limited circumstances:
- Service Providers: Hubtel (Ghana) for SMS delivery, Resend for emails
- Legal Requirements: When required by Ghana law or valid legal process
- Safety & Security: To protect rights, property, or safety of users
- Business Transfer: In case of merger or acquisition (with notice)
- With Your Consent: Any other sharing requires your explicit permission
6. Data Security
We implement enterprise-grade security measures to protect your data:
Encryption
- • AES-256-GCM encryption at rest
- • TLS 1.3 for data in transit
- • HMAC-signed QR codes
Access Control
- • Role-based access control
- • Multi-factor authentication
- • Regular security audits
7. Your Privacy Rights (Ghana & GDPR)
🇬🇭 Ghana Data Protection Act Rights
- • Right to know what personal data we hold
- • Right to correct inaccurate data
- • Right to restrict processing
- • Right to object to processing
🌍 Additional GDPR Rights (EU Users)
- • Right to data portability
- • Right to be forgotten (erasure)
- • Right to withdraw consent
- • Right to lodge complaints
To exercise your rights, email us at privacy@eventsshere.comor contact us at +233 123 456 789.
8. Data Retention
Active Accounts: While your account is active and for service provision
Event Data: 7 years after event completion (for audit and legal purposes)
Analytics Data: Anonymized data may be retained indefinitely for research
Legal Holds: Longer retention if required by Ghana law or pending legal matters
9. International Data Transfers
Primary Storage: Your data is primarily stored and processed in secure facilities. When we transfer data internationally, we ensure:
- Adequate protection equivalent to Ghana and EU standards
- Standard contractual clauses or adequacy decisions
- Your explicit consent for specific transfers when required
10. Children's Privacy
EventsSphere is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you're a parent in Ghana and believe your child has provided us with personal information, contact us immediately at privacy@eventsshere.com.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal requirements. We'll notify you of significant changes via email or prominent notices on our platform. Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
🇬🇭 Data Protection Officer - Ghana
Silentech
Tamale, Northern Region
Ghana, West Africa